At Pyroclastic, we need you to be absolutely happy together with your wool jacket purchase. If for any motive you’re not, we provide a trustworthy return and refund manner. Please examine the subsequent details for the numerous situations:

Return Process

If you desire to return an item, please contact our customer support team at [email protected] within 30 days of receiving your order. To begin the return, please include your order number and reason for the return.
Once your return request is processed, you’ll receive further instructions on how to ship the item back to us. Please make sure the product is unused and in its original condition with tags attached.

Refund Process

Refunds will be processed within 7 business days once the returned item is received and inspected. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.

Different Scenarios for Return/Refund

• Defective or Damaged Items: If your item is defective or damaged upon arrival, please contact us within 7 days of receiving the product. We will cover return shipping costs and ship you a replacement or issue a full refund based on your preference.
• Wrong Product Sent: If you received the wrong product, please contact us within 7 days. We will send you the correct item at no additional cost or offer a full refund if preferred. Return shipping will be covered by us.
• Items Not Delivered: If your order hasn’t arrived in the expected delivery time, please reach out to us. We will investigate the issue and offer a refund or replacement if the package is deemed lost.
• Order Cancellations: If you wish to cancel your order after it’s been placed but before it’s been shipped, please contact us immediately. If the order has already shipped, you’ll need to follow the return process once it arrives.

Return Window

You have 30 days from the date of receiving your order to initiate a return. After this period, we are unable to accept returns.

Refund Timeline

Once the return is received and inspected, the refund will be issued within 7 business days. You’ll receive an email notification once your refund has been processed.

For any questions or concerns, feel free to reach out to us at [email protected]. We're here to help and ensure you have the best experience with Pyroclastic!